It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.
About District Healthcare Services
At District Healthcare Services, we are committed to improving the health and well-being of the communities we serve through compassionate, accessible, and comprehensive care. Guided by our mission to treat the whole person—mind, body, and spirit— we work to reduce barriers to care, promote health equity, and deliver high-quality, culturally sensitive services across Washington, DC.
About the Role
As a PAC Advocate, you will serve as the first point of contact for patients, families, and community members seeking care and support through District Healthcare Services. This role is critical to delivering a seamless, compassionate, and holistic experience that reflects our mission and values. You will answer inbound calls, assist with appointment scheduling, provide information on services, and help connect individuals to the care they need with empathy and efficiency.
Key Responsibilities
1. Serve as a knowledgeable and empathetic first point of contact for all incoming calls to District Healthcare Services.
2. Assist callers with scheduling, rescheduling, or canceling appointments across various service lines, ensuring access to care is prompt and convenient.
3. Provide clear, accurate information about services, locations, providers, and insurance options.
4. Triage urgent concerns and route calls appropriately based on clinical or administrative needs.
5. Document all interactions thoroughly and accurately in the patient records system, adhering to HIPAA and organizational guidelines.
6. Partner with the Clinical Care teams (i.e. Clinical Nurse Manager, Community Support Workers, Family Nurse Practitioner, etc.) to support coordination and follow-up for patients and families.
7. Identify barriers to care and escalate concerns to the appropriate department for resolution.
8. Uphold a warm, respectful, and inclusive tone with every interaction, especially when working with vulnerable or underserved populations.
9. Other duties as assigned.
Minimum Qualifications
1. High school diploma or GED required.
2. 1-2 years of experience in a healthcare call center, customer service, or patient access environment strongly preferred.
3. Knowledge of healthcare terminology and insurance (Medicaid, Medicare, commercial plans) is a plus.
4. Strong interpersonal, verbal, and written communication skills.
5. Ability to remain calm under pressure, multitask effectively, and problem-solve in real-time.
6. Strong understanding of Microsoft Suite and other healthcare-related applications.
Preferred Qualifications
1. Associate or bachelor's degree in social work, psychology, or a related filed.
2. Experienced in managing complex call types.
What We Offer
· The opportunity to make a meaningful impact on community health and access.
· A values-driven organization committed to holistic, equitable care.
· Competitive salary, comprehensive benefits, and retirement plans.
· Leadership development and advancement opportunities.
· A collaborative, inclusive, and purpose-filled work culture.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
Schedule:
Work Location: In person
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