Job Description

This remote call center role supports patients and pharmacies with payment assistance program inquiries, including card activation, eligibility verification, and claim troubleshooting. The position requires a high school diploma, pharmacy technician certification, HIPAA credentials, and 3+ years of call center experience, with a shift from 11am–8pm EST available.

Responsibilities

• Handle customer requests via phone, email, fax for payment assistance programs
• Activate co-pay cards and vouchers; verify program eligibility
• Assess issues and provide first-level support for problem resolution
• Document case details and escalate unresolved issues to appropriate teams
• Suggest operational improvements to management as needed

Requirements

• High school diploma or equivalent
• Pharmacy technician experience required
• HIPAA certification
• Call center experience, 3+ years preferred
• Medical claim processing experience preferred
• Bilingual English/Spanish capability preferred

Compensation: $18.00 per hour

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