Reports to: Department Manager
Scope
The Shift Supervisor is responsible for leading and supporting all areas of production (Yeast Line, Cake Line, Bakery, Finishing, and Delivery) to produce and deliver the required product amount on schedule. Product must meet or exceed Dunkin’ Donuts Quality Standards, while meeting food and labor cost goals. The production facility and equipment is to be kept clean, sanitary and safe at all times.
Principle Duties and Responsibilities
1. Lead and manage a staff of 10 to 30 team members.
2. Correct improper work habits as detected.
3. Ensure employee conflicts and concerns are addressed immediately and appropriately.
4. Assist team members if help is needed.
5. Answer product and process questions.
6. Motivate and discipline team members as required.
7. Ensure plant is clean and sanitary at all times.
8. Communicate all safety and sanitation concerns to CML Manager.
9. Communicate any repairs and maintenance required both verbally and via a work order.
10. Audit all areas for performance to Dunkin’ Donuts standards and production to schedule.
11. Train new employees, verify and certify performance.
12. Minimize product waste and damage.
13. Keep overtime to a minimum.
14. Ensure all products are produced and finished to specifications and standards as outlined in the Dunkin’ Donuts Specifications.
15. Ensure employee checklists are complete and accurate and all tasks have been performed.
16. Ensure all processes and procedures are followed.
17. Communicate staffing needs to the CML Manager
18. Conduct regular meeting with staff to communicate successes, areas for improvement and solicit feedback.
19. Adhere to and ensure that all team members report to work on time, in a clean, complete uniform, and maintain good personal hygiene.
20. Execute Good Manufacturing Practices (GMPs) and safety guidelines throughout the production shift.
21. Strictly adheres to all company policies and procedures.
Qualifications
1. Ability to lead and motivate a staff of at least 30 team members.
2. Ability to weigh and measure accurately. Must have basic mathematics and reading (English) skills.
3. Good communication, interpersonal and team building skills.
4. Good computer skills.
5. Extensive knowledge of baking and bakery.
6. Minimum of 3 years of supervisory experience.
Pay-Rate: Starting at $15/hr
Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.
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