Job Description

Job Responsibilities:

• Plan, write, and publish documentation for software and hardware releases, as well as new product introductions.
• Serve as the primary owner for assigned documentation portfolios, managing deliverables from inception through publication and maintenance.
• Create user-friendly technical documentation that prioritizes customer experience.
• Drive documentation improvements through cross-functional collaboration and influence.
• Improve processes and tools through creative problem-solving and teamwork.
• Identify, recommend, and champion new solutions to improve documentation quality and customer content experiences.
• Analyze documentation processes, tools, and deliverables to identify opportunities for improvement.
• Support the evolution of customer-first content strategies across the organization.
• Collaborate with Engineering, UX, Training, Support, and Marketing teams to align content with business objectives.
• Adapt to changing priorities and constraints while maintaining high-quality deliverables.
• Build consensus across teams and present business cases to leadership and stakeholders to drive strategic alignment.
• Support publishing, maintenance, and continuous improvement of technical content.

Skills:

• Technical Writing & Documentation
• DITA XML Authoring
• Content Strategy
• Customer Experience Focus
• Cross-Functional Collaboration
• Process Improvement
• Content Management Systems
• Stakeholder Management
• Problem Solving
• AI-Enabled Content Development

Education/Experience:

• Bachelor Degree in Communication or related field. 2–5 years of technical writing experience.
• Experience creating and publishing multiple types of technical documentation, including online content syndication.
• Strong proficiency with DITA XML authoring and associated workflows.
• Experience creating HTML-first documentation where each page functions as a standalone information resource.
• Ability to leverage AI tools to improve content quality, consistency, and efficiency.
• Experience building consensus and collaborating across multiple teams and business functions.
• Knowledge of Heretto CCMS or a similar component content management system.
• Experience using Jira and Confluence.
• Excellent written, verbal, organizational, and communication skills.
• Ability to manage multiple projects and priorities independently.

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